Never ship a personalized order with missing details.

Get an alert the moment an order arrives without its engraving text, uploaded file or custom options — before it goes to production.

Get early access

For Shopify stores that sell personalized products. Early-access stores get the first 3 months free.

The details can drop out between the product page and the order.

Merchants on the Shopify Community describe it the same way: it happens now and then, it’s hard to reproduce, and you usually find out when a customer asks where their engraving is. And one missing engraving means a remade product, a refund, and a customer who doesn’t come back.

  • Buy Now buttons

    Dynamic checkout buttons on the product page can skip the fields your customer just filled in.

  • Express checkouts

    Shop Pay, PayPal and Amazon Pay flows have been reported to lose custom fields on the way to the order.

  • Bundles

    Custom fields on items inside a bundle can show at checkout and still not reach the order.

  • Theme and app changes

    An update moves the input outside the product form, and new orders arrive empty without any error.

How it works

It reads your orders after they’re placed. Nothing is added to your storefront, so it can’t slow your pages down.

  1. Choose what’s required

    Pick the products that need personalization and the fields each one must have, like “Engraving text” or “Logo file”.

  2. Every order is checked

    Each new order is checked against your rules the moment it’s created.

  3. Get an alert in time

    If a field is missing or empty, you get an email with a link to the order, so you can hold it and contact the customer.

Get early access

Price after launch:

$9 per store, per month

  • Your first 3 months are free
  • Works with personalization apps and custom theme fields
  • Cancel anytime

We only use your email for this product. No newsletter, no sharing.

Questions

Is it available now?

Early access is coming soon. We’re building it together with the first stores on the waitlist: tell us how your orders go wrong, and you’ll help decide what it checks first. Waitlist stores get in first, with the first 3 months free.

Does it work with my personalization app?

It checks the custom fields saved on each order line, which is where personalization apps and theme fields store what the customer entered. Tell us which app you use in the form so we can test it.

Will it fix the cause?

It doesn’t change your checkout. It catches incomplete orders so they never reach production, and tells you which field went missing, which helps you track down where it’s being lost.

What data does it read?

The products and custom fields on each new order, and the order number so the alert can link to it. It doesn’t touch payments.